Last updated: 21 August 2026
At Saffronexch ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we may collect when you use saffronexch.it.com (the "Website") and the Saffronexch platform, how we use it, and the choices available to you. By using the Website, you agree to the practices described here.
1. Information we collect
We may collect the following types of information:
- Information you provide. Details you share when registering, contacting support, or completing a form — such as your name, mobile number and account preferences.
- Usage information. Non-identifying data about how you interact with the Website, such as pages visited, device type and browser, collected to improve our service.
- Communications. Records of messages you send us via WhatsApp, email or on-site forms.
2. How we use your information
We use the information we collect to:
- Create, verify and manage your account;
- Provide customer support and respond to your enquiries;
- Operate, maintain and improve the Website and platform;
- Keep our services secure and prevent fraud or misuse;
- Comply with applicable legal and regulatory obligations.
3. Cookies and similar technologies
The Website may use essential cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function.
4. How we share information
We do not sell your personal information. We may share information only with trusted service providers who help us operate the platform, or where required by law, regulation or a valid legal request. Any partners we work with are expected to protect your data to standards consistent with this policy.
5. Data security
We use reasonable technical and organisational measures, including encrypted connections, to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your rights and choices
Depending on your location, you may have the right to access, correct or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below. We will respond in line with applicable law.
8. Age restriction
Saffronexch is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can remove it.
9. Third-party links
The Website may contain links to third-party sites or services (for example, WhatsApp). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please reach out via our Contact page, by email at support@saffronexch.it.com, or on WhatsApp.